Refund policy

Return & Refund Policy

Thank you for shopping with Joy & Nur Studio. Each item is made with care, and many of our products are created to order. Please review our return and refund policy below before purchasing.

Made-to-Order Apparel

All apparel items are made to order, which means they are printed specifically for you once your order is placed.

Because of this, we do not accept returns or exchanges for:

Incorrect sizing
Color preference
Change of mind
Ordering the wrong item

Damaged or Defective Apparel

If your apparel item arrives:

Damaged
Misprinted
Or incorrect

Please contact us within 7 days of delivery with:

Your order number
Clear photos showing the issue

Once reviewed, we will arrange a replacement or refund at no cost to you.

Items reported after 7 days may not be eligible for replacement.

Handmade & Custom Cups

All cups are custom-made and final sale.

We do not accept returns or exchanges for:

Normal wear and tear
Care-related damage
Change of mind

Damaged in Transit

If your cup arrives damaged during shipping, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the damage and packaging

We will review the issue and determine a replacement or refund if applicable.

Returns & Shipping

Customers are not required to return defective items unless specifically requested.
We do not accept physical returns sent without prior approval.
Shipping costs are non-refundable.

Refunds

Approved refunds will be issued to the original payment method and may take 3–5 business days to appear, depending on your bank or payment provider.