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The Joy Edit brings together statement pieces rooted in humor, culture, and conviction—because joy can be loud, clever, and unapologetic.

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Frequently asked questions
What is the return policy?

Return & Refund Policy

Thank you for shopping with Joy & Nur Studio. Each item is made with care, and many of our products are created to order. Please review our return and refund policy below before purchasing.

Made-to-Order Apparel & Totes

All apparel & Totes items are made to order, which means they are printed specifically for you once your order is placed.

Because of this, we do not accept returns or exchanges for:

  • Incorrect sizing
  • Color preference
  • Change of mind
  • Ordering the wrong item

Damaged or Defective Apparel

If your apparel item arrives:

  • Damaged
  • Misprinted
  • Or incorrect

Please contact us within 7 days of delivery with:

  • Your order number
  • Clear photos showing the issue

Once reviewed, we will arrange a replacement or refund at no cost to you.

Items reported after 7 days may not be eligible for replacement.

Handmade & Custom Cups

All cups are custom-made and final sale.

We do not accept returns or exchanges for:

  • Normal wear and tear
  • Care-related damage
  • Change of mind

Damaged in Transit

If your cup arrives damaged during shipping, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the damage and packaging

We will review the issue and determine a replacement or refund if applicable.

Returns & Shipping

  • Customers are not required to return defective items unless specifically requested.
  • We do not accept physical returns sent without prior approval.
  • Shipping costs are non-refundable.

Refunds

Approved refunds will be issued to the original payment method and may take 3–5 business days to appear, depending on your bank or payment provider.

Cancellations

Orders are processed quickly. Once an order is placed, it cannot be canceled or modified.

Please double-check your size, color, and shipping information before completing your purchase.

Care Disclaimer

Improper care may void eligibility for replacements or refunds.

For cups:

  • Hand wash only
  • Not dishwasher safe
  • Not microwave safe

Care instructions are provided to help your item last as long as possible.

Contact Us

If you have any questions or concerns, please contact us at: joyandnurstudio@gmail.com
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.